Xtreme Outdoor Supplies accepts refunds for damaged items not do to shipping, we offer insurance to cover that. If we made a wrong listing and you have not received what you ordered, or thought you were ordering, we will be glade to make it right. If this happens simply email or call us and we will arrange for you to ship the item back. Please notify us within three days of receiving the item. We want to keep everything as pleasant as possible so feel free to contact us with any concern or question you might have.